Version: September 28, 2026
Responsible for the processing of personal data in connection with this website and the online shop is:
Nutrexin AG
Albisriederstrasse 5
8003 Zurich
Switzerland
Phone: +41 44 496 10 30
E-mail: info@hawlik.ch
UID: CHE-112.327.856
For questions regarding data protection or to exercise your data protection rights, you can reach us via the contact details provided above.
This privacy policy informs you about how Nutrexin AG processes personal data when you visit our website hawlik.ch, use our online shop, create a customer account, contact us, place orders, subscribe to newsletters or other marketing communications, submit reviews, or otherwise interact with us.
We process personal data in accordance with applicable Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the Data Protection Ordinance (DPO).
To the extent that foreign data protection law is additionally applicable in individual cases, specifically the European Union's General Data Protection Regulation (GDPR), we also take the corresponding legal requirements into account.
Depending on your use of our website and our offerings, in particular the following categories of personal data may be processed:
We process personal data, in particular, for the following purposes:
Our online shop is operated via the e-commerce platform Shopify. In the course of visiting and using the online shop, Shopify processes technical, usage, account, order, and other personal data necessary for the operation of the platform and the provision of shop functions.
Shopify may process personal data, among other things, when you visit our website, search for products, view products, use a shopping cart, use a customer account, or place an order.
Information on how Shopify processes the personal data of consumers can be found in Shopify's privacy policy: Shopify Privacy Policy for Consumers.
Personal data may also be processed in countries outside of Switzerland in connection with the use of Shopify. In doing so, the protective measures required under applicable data protection law are applied.
Shopify Network Intelligence is activated in our shop.
Shopify may use customer data and information about interactions with our shop, together with data from interactions with Shopify and other Shopify merchants, to provide so-called advanced services. This may include, in particular, improved shop functions, personalization, security functions, performance optimization, and improved ad targeting.
Other Shopify merchants do not gain direct access to our customer data as a result of this.
To the extent that processing for personalized or targeted advertising or other non-essential purposes requires consent, such processing only takes place in accordance with the privacy settings you have selected.
You can change your cookie and privacy preferences via the settings provided on our website or withdraw consent previously given for the future.
Further information and ways to exercise your rights vis-à-vis Shopify can be found in the Shopify Privacy Portal.
You can create a customer account on our website or use the customer account functions offered by Shopify.
In this process, we process in particular the contact, account, order, and login data required for the account. The processing serves the provision and administration of the customer account, the display of orders, and the simplification of future ordering processes.
When you place an order, we process in particular your name, billing and delivery address, contact details, ordered products, order value, delivery information, and details regarding payment status.
These data are used for contract fulfillment, delivery, customer communication, accounting, complaints, and, where applicable, for recalls or other safety-relevant information.
Where necessary, corresponding data are passed on to service providers, such as transport, logistics, IT, or payment service providers.
We use the payment service provider Payrexx for online payments.
Depending on the payment method selected, the data required for payment processing is transmitted to Payrexx and, where applicable, to the involved payment, card, or financial service providers. This may include, in particular, name, order and transaction data, payment information, IP address, and other information required for payment processing or fraud prevention.
The actual processing of sensitive payment data is generally carried out by the respective payment service provider and not by Nutrexin AG, unless we receive this data ourselves.
Payrexx AG
Burgstrasse 20
3600 Thun
Switzerland
Further information can be found in the Privacy Policy of Payrexx.
For telephone orders, we process the personal data required for ordering, delivery, invoicing, and customer communication.
If a telephone order is processed on account, we use the corresponding data for invoicing and payment monitoring.
Currently, no automated credit check is performed in connection with this purchase on account.
When you contact us by e-mail, phone, or any other means of communication, we process the personal data you transmit to process and respond to your inquiry.
We use Klaviyo for newsletters, marketing communications, and associated automations.
If you sign up for our newsletter or other marketing communications, in particular your name, e-mail address, phone number, IP address, consent status, and information about your interactions with our messages and our shop may be processed.
Klaviyo may also process information about opens, clicks, orders, and other interactions, insofar as this is permitted according to your privacy settings.
Marketing communication is sent only within the framework of legal requirements. You can revoke any consent given at any time with effect for the future, for example via the unsubscribe link in a marketing e-mail.
For marketing subscriptions, we use a double opt-in process, where configured.
The service provider is:
Klaviyo, Inc.
125 Summer Street, Floor 6
Boston, MA 02110
USA
Klaviyo may process personal data in the USA and other countries. Where necessary, corresponding contractual protection mechanisms for international data transfers are used.
Product and company reviews can be displayed and submitted on our website.
For this purpose, we primarily use the review service Loox.
If you submit a review or interact with review functions, in particular your name or specified display name, e-mail address, review content, review ratings, photos, or other voluntarily submitted content, as well as technical and usage-related data, may be processed.
Insofar as a review is published, the details provided for this purpose are displayed publicly on our website.
Loox processes personal data in connection with the provision of its review platform and may also use subcontractors for this purpose.
Please do not publish any confidential, health-related, or otherwise particularly sensitive personal data in reviews.
Our website uses cookies and similar technologies.
Some of these technologies are technically necessary for the online shop to function, for example for shopping cart, login, security, and checkout functions.
Other technologies may be used for statistics, analysis, personalization, and marketing.
Insofar as consent is required for non-essential cookies or comparable technologies, these are only used in accordance with your selection made via our cookie or privacy settings.
You can change your consent or your selection at any time with effect for the future via the privacy settings offered on our website.
We intend to use Google Analytics 4 (GA4) for analyzing the use of our website, or are using it as soon as the corresponding integration is activated.
Google Analytics may process, in particular, information about page views, interactions, device and browser, approximate geographic region, and technical identifiers and cookie information.
We use the information obtained thereby for statistical analysis and improvement of our online services as well as for measuring the use of our website.
Insofar as Google Analytics is not technically necessary and consent is required, the analysis is only activated after corresponding approval.
The provider is Google. In connection with Google services, data processing may take place outside of Switzerland, particularly in the USA.
We may in the future use services from Google and Meta to measure the effectiveness of our advertising and—where permitted by you— to display more relevant advertising.
Such services are only used if they are actually activated on our website.
Insofar as non-essential cookies or other tracking technologies are used or data is processed for personalized or targeted advertising, this occurs in accordance with the applicable legal requirements and your privacy settings.
You can refuse corresponding consent or revoke it with effect for the future via the cookie or privacy settings.
Content or feeds from social networks, specifically Instagram and Facebook, may be embedded on our website.
When loading such content, technical information such as IP address, device and browser information, and information about your visit to our website may be transmitted to the respective platform operator. If you are simultaneously logged in to the respective social network, the platform operator may be able to assign the interaction to your user account.
Insofar as such embedding is not technically necessary and consent is required, the corresponding content or the associated data transfer will only be activated after your approval.
For further processing by the respective social networks, their own privacy policies apply.
Our website also contains links to our presence on social networks.
When you access such an external link, you leave our website. For subsequent data processing on the respective platform, the respective platform operator is generally responsible.
We use various technical service providers and Shopify apps for the operation of our online shop.
This may include, in particular, services for order fulfillment, discounts, bundles, automations, product management, translations, reviews, access control, and technical interfaces.
Insofar as such providers process personal data on our behalf, they generally only receive the data necessary for the provision of the respective service.
Not every installed app necessarily processes personal data of website visitors or customers. We therefore separately list in this privacy policy those services whose processing of personal data is particularly relevant for users.
We only disclose personal data if this is necessary for the provision of our services, if there is a legal basis, if consent has been given, or if there is another overriding legitimate interest.
Recipients may include, in particular:
Some of the service providers we use are located outside Switzerland or process data in other countries.
Personal data may therefore be processed, in particular, in countries within the European Economic Area, as well as in the USA and other countries.
To the extent that the country in question does not offer a level of data protection recognized as adequate by Swiss law, we use appropriate protective mechanisms as necessary, for example, recognized standard contractual clauses or other legally prescribed safeguards.
Legal exceptions remain reserved.
We only retain personal data for as long as is necessary for the respective processing purposes or as long as there are legal, contractual, or operational retention interests.
Order, contract, and accounting documents are stored in particular in accordance with legal retention obligations.
Data that is no longer required and is not subject to any retention obligation will be deleted or anonymized, provided this is technically and organizationally feasible.
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or unauthorized disclosure.
The transmission of our website is generally encrypted.
Despite appropriate security measures, complete security for data transmission and storage cannot be guaranteed.
Provided the legal requirements are met, you are entitled to certain rights regarding your personal data under applicable data protection law.
To exercise your rights, you can contact us at info@hawlik.ch.
Please note that legal restrictions and exceptions may apply and that we may require appropriate proof of identity to prevent misuse.
Where we process personal data on the basis of your consent, you can generally revoke this consent at any time with effect for the future.
A revocation does not affect the legality of any processing carried out prior to the revocation.
We may amend this privacy policy if our data processing, the services used, or legal requirements change.
The current version published on this website shall apply.
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